Solar Star Ltd – Privacy Policy
Last Updated: 06 December 2025
Solar Star Kenya Ltd (“Solar Star”, “we”, “our”, or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website www.solarstarltd.co.ke and our products or services.
By using our website or engaging with our services, you consent to the practices described in this Privacy Policy.
- Information We Collect
We may collect the following types of information:
- a) Personal Information
Provided directly by you when:
- Purchasing a product
- Requesting a quote
- Booking installation or support services
- Contacting us via website forms, email, or phone
Examples include:
- Full Name
- Phone Number
- Email Address
- Physical Address
- Billing and delivery details
- b) Technical & Usage Data
Automatically collected when you interact with our website, including:
- IP address
- Browser type and version
- Device type
- Pages visited, time spent, clicks, and referring URLs
- Cookies and similar tracking technologies
- c) Transactional Information
Details about products purchased, payment methods used, and delivery records (payments are processed securely through third-party processors; we do not store full card details).
- How We Use Your Information
We use the collected information to:
- Process and deliver orders
- Provide installation, maintenance, and after-sales support
- Improve user experience and website functionality
- Respond to inquiries and customer service requests
- Send updates, promotions, and product information (optional subscription)
- Enhance security, prevent fraud, and address policy violations
- Carry out internal analytics and service improvement
- Sharing of Information
We do not sell or trade your personal information.
We may share information only with trusted third parties, such as:
- Delivery and logistics partners
- Payment processors
- IT service providers (hosting, analytics tools)
- Regulatory or legal authorities when required by law
These parties are obligated to keep your data confidential and use it only to provide relevant services.
- Cookies and Tracking Technologies
Our website uses cookies to:
- Remember your preferences
- Improve browsing experience
- Analyze site performance and user behavior
You may manage or disable cookies in your browser settings; however, some features may not function properly without them.
- Data Protection & Security
We apply appropriate technical and organizational measures to safeguard your personal data against:
- Loss
- Unauthorized access
- Misuse or alteration
Despite these safeguards, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
- Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes stated in this Privacy Policy
- Comply with legal or regulatory obligations
- Resolve disputes and enforce agreements
- Your Rights
Subject to applicable laws, you have the right to:
- Request access to your personal data
- Correct or update inaccurate information
- Request deletion of your data where legally applicable
- Withdraw consent for marketing communications
- Object to or restrict certain processing activities
- Children’s Privacy
Our services are not directed to persons under the age of 18.
We do not knowingly collect personal information from minors. If you believe a child has provided personal data to us, please contact us so we can remove it.
- Third-Party Links
Our website may contain links to external websites.
We are not responsible for the content, security practices, or privacy policies of those external sites.
- Contact Information
For questions, concerns, or requests regarding this Privacy Policy, contact us at:
Solar Star Ltd
Email: info@solarstarltd.co.ke
Phone: 0720 001234
Location: Nairobi, Kenya
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
